Returns & Refunds

Return & Refund Policy

 

At Hempire Collective, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help.

Returns:

30-Day Return Policy: We offer a 30-day return policy from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

How to Initiate a Return: To initiate a return, please contact our customer support team at [insert contact details] with your order number and details about the item you wish to return. Our team will guide you through the return process.

Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.

Refunds:

Processing Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Timeframe: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Exchanges:

Product Exchanges: We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective or damaged item for the same product, please contact our customer support team immediately.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Contact Us: If you have any questions regarding our Return & Refund Policy, please contact our customer support team.